Refund policy

Refunds & Returns Policy

As all of our pieces are handmade to order, we are unable to offer refunds. We accept exchanges only, within 7 days of receiving your order. To be eligible, items must be returned in their original, unused, and unwashed condition.

The only exception to our no-refund policy is in the case of a faulty item. If you believe your item is faulty, please contact us within 7 days of receipt.

Return and exchange shipping costs are the responsibility of the customer unless the item is faulty.

To arrange an exchange, please email shopizzyastley@hotmail.com with your order number in the subject line. Every effort will be made to process your request as quickly as possible.